Some of the Questions We Receive Most Frequently.
And the answers, too, of course.
A natural soap from vegetable-based ingredients which originated in Syria and reached the region of Castilla in Spain. Thus, the name Castile soap was born. Kirk’s soaps contain 100% coconut oil as the main ingredient. Coconut oil is an excellent vegetable-based oil due to its healthy fats, which result in a creamy lather and extra soft skin.
Coconut oil has anti-bacterial and anti-fungal properties – and, as laid out by the CDC, 20 seconds of proper washing is just as effective!
For Kirk’s liquids and our Aloe Bar Soap, our fragrances are blends of essential oils and natural scent materials. Our Original Fresh Scent Bar is a legacy scent which is a combination of synthetic fragrance and essential oils from the pine and citrus family. The gluten-free, synthetic ingredients do not contain Phthalates, Parabens, EDTA or animal by-products. All Kirk’s products are tested by a dermatologist and deemed non-irritating and safe for sensitive skin.
If you are struggling to open your pump, try this:
Tighten the lid securely and hold it in place.
Turn the pump counterclockwise while pushing the pump down.
You may need to repeat 2-3 times before it releases.
3-in-1 Head to Toe Nourishing Cleansers 5.5 – 6.5 pH.
Original Fresh Scent Bar Soap, Fragrance Free and Soothing Aloe Vera Bar soap 9.6 pH.
Odor Neutralizing Liquid Hand Soaps 6.00 – 7.00 pH.
We note on each Kirk’s bar soap a 5-year shelf life. However, Kirk’s bar actually has an unlimited shelf life. The bar is still usable even if it has discolored after a very long storage period. There will just be a slight color and scent degradation.
The liquid products have a shelf life of 3 years.
There is no soy in any of our products.
Kirk’s soap contains no free lye or lye residues in the final product, but lye is used to convert coconut oil into soap. All traces of residual lye are fully neutralized in our soap-making process.
SATISFACTION GUARANTEED
We have a 100% satisfaction guaranteed policy and we stand behind every product we sell.
If you are not completely satisfied with your Kirk’s purchase, please reach out to us and we will make it right.
Customer Care & Support
(859) 647-0777
Monday to Friday 8:30 am – 4:00 pm ET
Closed Major Holidays
Kirk’s Satisfaction Guarantee Policy:
Kirk’s stands behind every product we sell. If you are not completely satisfied with your purchase, we offer a 100% refund on all Kirk’s products purchased within 60 days from a qualifying retailer. If you are not satisfied, please follow the instructions below to submit for a refund.
Within 60 days of your purchase, send a letter or email with the following information to:
Kirk’s
Attn: Returns
1820 Airport Exchange Boulevard,
Erlanger KY 41018
email: info@kirksnatural.com
- Include your Full Name, Address, Email address and a copy of your receipt from a qualifying retailer with your qualifying item circled.
- Include a brief explanation (15 words minimum) as to why you were unsatisfied so we can improve our products.
- Include the product itself or if sending by email, an image of the qualifying product and its lot number.
Your return will be processed within 30 days, and you will receive a refund of the purchase price of the product. Sales tax will not be refunded, and if a coupon is used, the amount of the coupon will be deducted from the purchase price, and the actual price paid before taxes will be refunded. Kirk’s reserves the right to confirm the validity of all purchases, and fraudulent submissions will not be paid. Qualifying retailers do not include any third party web sites not authorized by Kirk’s for the resale of Kirk’s products.
If you have other questions feel free to contact us here.
About our certifications
Family Owned and Operated
Kirk’s Natural is proudly family owned and operated. We understand the trust our consumers place in our products, and our family and its employees stand behind the quality of our products.
GMO Project Verified
All of our products are Non-GMO Project Verified, meaning we never use genetically modified organisms in their production. We prefer to make products the natural way.
Leaping Bunny Cruelty Free
Kirk’s is Leaping Bunny cruelty-free certified, awarded to us by the Coalition for Consumer Information on Cosmetics. Since 1996, the Leaping Bunny Program has been connecting compassionate consumers to cruelty-free companies under its Corporate Standard of Compassion for Animals.
Certified Vegan
The Certified Vegan logo is a registered trademark for products that do not contain animal products or byproducts and that have not been tested on animals. We love animals. We love our animals, we love your animals, and we would never use them for testing purposes.
Safe for Sensitive Skin
You can be confident that Kirk’s products are proven to be Safe for Sensitive Skin and Non-irritating. Our consumers have trusted us for generations, and we work hard to never betray that trust.
Certified Women Owned
As a women-owned company, WBENC certification is an honored achievement for our brands as it aligns with our values by advocating for diversity and empowering women to achieve success in life.
Made In The U.S.A
We’re proud to make all of our products in the United States, and provide good jobs that strengthen individuals and communities. Additionally, we believe American craftsmanship is the best in the world.
Forest Stewardship Council
FSC is an international non-profit organization that promotes responsible management of the world’s forests. FSC certification ensures that products come from responsibly managed forests that provide environmental, social and economic benefits.